I want to support all the emojis Trouble Begins Since everyone is already used to SfB, and the help desk agents will actually be using SfB, I wanted to support all the same emojis (aka “emoticons”) that SfB supports in the front end. Everyone in our organization has Skype for Business (SfB), so they are all used to it. Our help desk is almost exclusively for internal employees only. The agent receives the chat through Skype for Business (previously called Lync - they never should have changed the name). Our help desk uses Computer Talk’s ice Contact Center platform to queue and receive both phone calls and chats. I was part of the team that wrote the front-end of the chat interface for our end users to chat with our help desk. Web Development: Recreating Skype for Business Emojis
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